{"id":4937,"date":"2017-05-03T00:00:00","date_gmt":"2017-05-03T00:00:00","guid":{"rendered":"https:\/\/www.cpp.ca\/?page_id=4937"},"modified":"2023-02-08T17:42:49","modified_gmt":"2023-02-08T21:42:49","slug":"si-vous-avez-une-plainte-a-formuler","status":"publish","type":"page","link":"https:\/\/www.cpp.ca\/fr\/conseillers\/si-vous-avez-une-plainte-a-formuler\/","title":{"rendered":"Si vous avez une plainte a formuler"},"content":{"rendered":"[vc_row type=\u00a0\u00bbin_container\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb top_padding=\u00a0\u00bb50&Prime; overlay_strength=\u00a0\u00bb0.3&Prime; shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/4&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb]<div class=\"nectar-fancy-ul\" data-list-icon=\"fa fa-minus\" data-animation=\"false\" data-animation-delay=\"0\" data-color=\"accent-color\" data-spacing=\"default\" data-alignment=\"left\"> \n<style>.nectar-fancy-ul ul.sidebar-items li.active {color:#FFFFFF;background:#000000;}<\/style>\n<style>.sidebar-items li.active {background-color:black!important;} .sidebar-item li.active a {color:white!important;}<\/style>\n<ul class=\"sidebar-items\">\n<li><a href=\"https:\/\/www.cpp.ca\/fr\/conseillers\/conditions-legales-pour-conseillers\/\">Conditions juridiques<\/a><\/li>\n<li><a href=\"https:\/\/www.cpp.ca\/fr\/conseillers\/plan-de-protection-du-canada-politique-de-protection-de-la-vie-privee-pour-conseillers\/\">Politique de protection de la vie priv\u00e9e<\/a><\/li>\n<li><a href=\"https:\/\/www.cpp.ca\/fr\/conseillers\/accessibilite-pour-conseillers\/\">Accessibilit\u00e9<\/a><\/li>\n<li class=\"active\"><a style=\"color: white!important;\" href=\"https:\/\/www.cpp.ca\/fr\/conseillers\/si-vous-avez-une-plainte-a-formuler\/\">Si vous avez une plainte \u00e0 formuler<\/a><\/li>\n<\/ul>\n <\/div>[\/vc_column][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb bottom_margin=\u00a0\u00bb7%\u00a0\u00bb width=\u00a0\u00bb3\/4&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_column_text css=\u00a0\u00bb.vc_custom_1675887570607{margin-bottom: 25px !important;}\u00a0\u00bb]\n<h3 style=\"color: red;\"><span style=\"color: #c31c24;\">Comment d\u00e9poser une plainte<\/span><\/h3>\n[\/vc_column_text][vc_column_text]<strong>Nous offrons des produits d\u2019assurance de qualit\u00e9 pour r\u00e9pondre \u00e0 vos exigences financi\u00e8res. Notre personnel et nos courtiers d\u2019assurance ind\u00e9pendants sont disponibles pour r\u00e9pondre aux questions ou aux demandes de renseignements sur nos produits financiers.<\/strong><\/p>\n<p><strong>Parfois, vous pourriez penser que votre demande de service ou pour une transaction sp\u00e9cifique n\u2019a pas r\u00e9pondu \u00e0 vos attentes ou n\u2019a pas \u00e9t\u00e9 trait\u00e9 convenablement. Si votre courtier d\u2019assurance ne peut pas vous aider \u00e0 r\u00e9soudre votre probl\u00e8me, nous vous encourageons \u00e0 communiquer avec nous.<\/strong><\/p>\n<h4><span style=\"color: #c31c24;\">Premi\u00e8re \u00e9tape \u2013<\/span>\u00a0<strong>Communiquez avec nous par courrier, par t\u00e9l\u00e9copieur ou par t\u00e9l\u00e9phone<\/strong><\/h4>\n<p>Vous pouvez nous faire part de votre probl\u00e8me ou de votre pr\u00e9occupation par t\u00e9l\u00e9phone, par t\u00e9l\u00e9copieur ou par \u00e9crit. Si vous nous t\u00e9l\u00e9phonez, il se peut que nous vous demandions d\u2019exprimer vos impressions par \u00e9crit. Vous pouvez facilement nous joindre.<\/p>\n<p>Sans frais 800 828-1540<\/p>\n<p>Foresters<br \/>\n789, ch. Don Mills<br \/>\nToronto, Ontario, Canada<br \/>\nM3C 1T9<\/p>\n<p>\u00c0 l\u2019attention : Plaintes de client<\/p>\n<p><strong>Comment r\u00e9glera-t-on la plainte ?<\/strong><\/p>\n<ul>\n<li>Nous accusons r\u00e9ception de toutes les plaintes dans les cinq (5) jours ouvrables suivant leur r\u00e9ception.<\/li>\n<li>Notre objectif est de r\u00e9gler toutes les plaintes le plus rapidement possible apr\u00e8s avoir effectu\u00e9 une enqu\u00eate, habituellement en trente (30) jours ou moins.<\/li>\n<li>Si les d\u00e9tails concernant une plainte sont incomplets, nous pourrions demander des renseignements suppl\u00e9mentaires pour nous assurer que la plainte est r\u00e9gl\u00e9e de mani\u00e8re satisfaisante. Si c\u2019est n\u00e9cessaire, la p\u00e9riode pour r\u00e9gler la plainte peut \u00eatre prolong\u00e9e.<\/li>\n<li>Nous ouvrirons un dossier de plainte confidentiel et y conserverons tous les renseignements conform\u00e9ment aux normes de protection des renseignements personnels de la soci\u00e9t\u00e9 et de votre province de r\u00e9sidence.<\/li>\n<li>Nous vous assurons que nous traiterons votre demande avec respect et que nous fournirons une explication compl\u00e8te par \u00e9crit de l\u2019enqu\u00eate effectu\u00e9e et des m\u00e9thodes utilis\u00e9es au propri\u00e9taire de la police\/du certificat.<\/li>\n<\/ul>\n<h4><span style=\"color: #c31c24;\">Deuxi\u00e8me \u00e9tape \u2013<\/span>\u00a0<strong>Notre ombudsman<\/strong><\/h4>\n<p>Si, apr\u00e8s avoir port\u00e9 votre plainte \u00e0 notre attention, vous pensez que nous ne l\u2019avons pas r\u00e9gler de mani\u00e8re satisfaisante, nous vous invitons \u00e0 prendre contact avec l\u2019ombudsman de la soci\u00e9t\u00e9.<\/p>\n<p>Valerie Howes<br \/>\n416-467-2498<br \/>\nvhowes@foresters.com<\/p>\n<h4><span style=\"color: #c31c24;\">Troisi\u00e8me \u00e9tape \u2013<\/span>\u00a0<strong>Prenez contact avec l\u2019Ombudsman des assurances de personnes<\/strong><\/h4>\n<p>Si nous ne pouvons pas r\u00e9gler votre plainte, vous avez la possibilit\u00e9 de prendre contact avec OmbudService for Life and Health Insurance \/l\u2019Ombudsman des assurances de personnes (OLHI\/OAP). L\u2019Ombudsman des assurances de personnes est un service national ind\u00e9pendant de r\u00e8glement des plaintes pour les consommateurs de produits d\u2019assurances de personnes.<\/p>\n<table>\n<tbody>\n<tr>\n<td>Toronto<\/td>\n<td>Sans frais<\/td>\n<td>Local<\/td>\n<td>T\u00e9l\u00e9copieur<\/td>\n<td>Web<\/td>\n<\/tr>\n<tr>\n<td>OLHI\/OAP<\/td>\n<td>888-295\u20118112<\/td>\n<td>416-777-9002<\/td>\n<td>416-777-9750<\/td>\n<td><a href=\"https:\/\/oapcanada.ca\/\">https:\/\/oapcanada.ca\/<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td style=\"text-align: center;\" colspan=\"4\">401, rue Bay, Bo\u00eete postale 7, Toronto, Ontario M5H 2Y4<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<table>\n<tbody>\n<tr>\n<td>Montr\u00e9al<\/td>\n<td>Sans frais<\/td>\n<td>Local<\/td>\n<td>T\u00e9l\u00e9copieur<\/td>\n<td>Web<\/td>\n<\/tr>\n<tr>\n<td>OLHI\/OAP<\/td>\n<td>866-582-2088<\/td>\n<td>514-282-2088<\/td>\n<td>514-285-4076<\/td>\n<td><a href=\"https:\/\/oapcanada.ca\/\">https:\/\/oapcanada.ca\/<\/a><\/td>\n<\/tr>\n<tr>\n<td><\/td>\n<td style=\"text-align: center;\" colspan=\"4\">2001, rue University, 17e \u00e9tage, Montr\u00e9al, Qu\u00e9bec H3A 2A6<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p><strong>Autres ressources<\/strong><\/p>\n<p>Vous pouvez \u00e9galement prendre contact avec l\u2019organisme de r\u00e9glementation de votre province. Si, par exemple, vous r\u00e9sidez au Qu\u00e9bec, vous pouvez nous \u00e9crire pour nous demander de transf\u00e9rer votre plainte \u00e0 l\u2019Autorit\u00e9 des march\u00e9s financiers pour que cet organisme puisse l\u2019examiner.<\/p>\n<p>De plus, l&rsquo;Agence de la consommation en mati\u00e8re financi\u00e8re du Canada (ACFC) supervise les institutions financi\u00e8res sous r\u00e9glementation f\u00e9d\u00e9rale telles que Foresters Vie pour s\u2019assurer qu\u2019elles se conforment aux lois f\u00e9d\u00e9rales sur la protection du consommateur. Pour davantage d\u2019informations \u00e0 propos de l\u2019ACFC, veuillez visitez son site Web \u00e0 www.fcac-acfc.gc.ca ou \u00e9crire \u00e0 l\u2019adresse suivante : 427, av. Laurier Ouest, 6e \u00e9tage, Ottawa, Ontario K1R 1B9.<\/p>\n<p><small>413411 FR (10\/22)<\/small>[\/vc_column_text][\/vc_column][\/vc_row][vc_row type=\u00a0\u00bbfull_width_content\u00a0\u00bb full_screen_row_position=\u00a0\u00bbmiddle\u00a0\u00bb scene_position=\u00a0\u00bbcenter\u00a0\u00bb text_color=\u00a0\u00bbdark\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb overlay_strength=\u00a0\u00bb0.3&Prime; shape_divider_position=\u00a0\u00bbbottom\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb shape_type=\u00a0\u00bb\u00a0\u00bb][vc_column column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][divider line_type=\u00a0\u00bbFull Width Line\u00a0\u00bb line_thickness=\u00a0\u00bb2&Prime; 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tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb enable_animation=\u00a0\u00bbtrue\u00a0\u00bb animation=\u00a0\u00bbnone\u00a0\u00bb][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbpadding-10-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][image_with_animation image_url=\u00a0\u00bb8294&Prime; alignment=\u00a0\u00bb\u00a0\u00bb animation=\u00a0\u00bbFade In\u00a0\u00bb border_radius=\u00a0\u00bbnone\u00a0\u00bb box_shadow=\u00a0\u00bbnone\u00a0\u00bb max_width=\u00a0\u00bb50%\u00a0\u00bb img_link=\u00a0\u00bbhttps:\/\/www.cpp.ca\/fr\/conseillers\/assitance-aux-conseillers\/\u00a0\u00bb][\/vc_column_inner][\/vc_row_inner][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbno-extra-padding\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb enable_animation=\u00a0\u00bbtrue\u00a0\u00bb animation=\u00a0\u00bbfade-in-from-bottom\u00a0\u00bb][vc_column_text]\n<h5 style=\"text-align: center;\"><a href=\"https:\/\/www.cpp.ca\/fr\/conseillers\/assitance-aux-conseillers\/\"><span style=\"color: #c31c24;\">Mat\u00e9riel de R\u00e9f\u00e9rence et<\/span><span style=\"color: #c31c24;\"> Formulaire<\/span><\/a><\/h5>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column centered_text=\u00a0\u00bbtrue\u00a0\u00bb column_padding=\u00a0\u00bbpadding-1-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_link_target=\u00a0\u00bb_self\u00a0\u00bb column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb width=\u00a0\u00bb1\/5&Prime; tablet_width_inherit=\u00a0\u00bbdefault\u00a0\u00bb tablet_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb phone_text_alignment=\u00a0\u00bbdefault\u00a0\u00bb column_border_width=\u00a0\u00bbnone\u00a0\u00bb column_border_style=\u00a0\u00bbsolid\u00a0\u00bb bg_image_animation=\u00a0\u00bbnone\u00a0\u00bb][vc_row_inner column_margin=\u00a0\u00bbdefault\u00a0\u00bb text_align=\u00a0\u00bbleft\u00a0\u00bb][vc_column_inner column_padding=\u00a0\u00bbpadding-10-percent\u00a0\u00bb column_padding_position=\u00a0\u00bball\u00a0\u00bb background_color_opacity=\u00a0\u00bb1&Prime; background_hover_color_opacity=\u00a0\u00bb1&Prime; column_shadow=\u00a0\u00bbnone\u00a0\u00bb column_border_radius=\u00a0\u00bbnone\u00a0\u00bb column_link_target=\u00a0\u00bb_self\u00a0\u00bb width=\u00a0\u00bb1\/1&Prime; 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