Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?
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We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment
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Please keep checking for current openings.

Bilingual Administrative Assistant

Reports to: Senior Vice President, Sales
Location: Toronto

Duties will include:
  • Prepare reports by collecting and analyzing information
  • Organizing and attending meetings and ensuring the manager is well prepared for meetings
  • Organizing/maintaining accounts and making appointments
  • Take notes and/or minutes at meetings and provide general assistance during presentations
  • Carrying out background research and presenting findings
  • Meeting and greeting visitors at all levels of seniority
  • Special Projects within Sales team
  • Other duties as required

  • Post-Secondary Diploma in Business Administration, or relevant discipline, required
  • Secondary School Diploma required
  • 2-5 years’ experience in an Administrative role preferred
  • Strong knowledge of office procedures and practices
  • Keen attention to details
  • Proficient with Microsoft Office Suite (Outlook, Word, Excel, Power Point)
  • Resourceful and flexible
  • Proven organizational and time management skills
  • Ability to handle confidential information
  • Fluent in French and English (Written and verbal)


Bilingual Claims Assistant

Reports to: Team Leader
Location: Toronto

Duties will include:
  • Receive all death claim report inquiries and phone updates from claimant
  • Prepare claim packages for reported claims
  • Send claim follow-ups
  • Scan and file all received claim documents
  • Send claimant updates on all open and pending claims
  • Provide support to Claims Administrator and Adjudicator on administrative tasks
  • Report and track all reported claims in the register
  • General office duties as required

  • Highly organized and efficient
  • Ability to work well under pressure
  • Strong analytical and problem solving skills
  • Able to work independently and within a team
  • Proficient in Microsoft Office applications
  • Excellent customer service and phone skills
  • Fluent in French and English (written and verbal)


Bilingual Commissions Administrator

Reports to: Operations Manager
Location: Toronto

Duties will include:
  • Prepare weekly and monthly commission runs and reports
  • Perform compensation adjustments based on policy changes
  • Ensure commissions are paid out correctly and investigate any inconsistencies
  • Provide commission information as requested in a timely manner
  • Input data accurately into the system
  • Track information on debt collection of agents and agencies
  • Other duties as required

  • Strong analytical and problem-solving skills
  • Good mathematical skills
  • Intermediate to advanced knowledge of Microsoft excel
  • Strong communication skills
  • Strong attention to detail and accuracy
  • Able to meet time constraints and deadlines
  • Accounting and bookkeeping background would be an asset
  • Bilingual (French and English) is a must


Bilingual Customer Service Representative

Reports to: Team Leader
Location: Toronto

Duties will include:
  • Provide excellent Customer Service to clients and brokers via Phone and e-mail
  • Excellent Inbound & Outbound Phone skills follow proper security protocol when identifying callers
  • Process all assigned transactions in an accurate and timely manner within acceptable service level parameters
  • Handle payments and banking changes, schedule re-pac’s, address changes
  • Policy Summaries and mail form distributions
  • Lapse Action, Cancellation of Term policies
  • Reply to same day e-mail transaction inquiries from CSWD inbox
  • Conduct regular follow ups on Wealth Serv brokerage system
  • Handle initial death claim calls with empathy obtain appropriate details from callers and advise claims department
  • Resolve basic Customer Service problems take ownership of situations and provide corrective action
  • Other duties as required

  • Customer service skills demonstrating patience and empathy
  • Demonstrated product knowledge within scope of duties
  • Team oriented attitude
  • LOMA Level I completed
  • Fluent in French and English (Written and Verbal)


Bilingual Licenced Insurance Advisor

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:
Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent


Loyalty and Retention Specialist

Reports to: Call Center Team Lead
Location: Toronto

Duties will include:
  • Provide front-line exceptional service and problem resolution to call center clients
  • Focus on retaining existing policies-make outbound calls regarding premium overdue notices, NSFs, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails) to both internal and external partners
  • Conduct regular follow-ups with clients for additional policy information and requirements
  • Provide alternatives to policy termination (lowering face amounts, prepare payment schedule, etc.)
  • Cross-sell additional products when appropriate
  • Provide reporting, maintaining records, track sales, track successful retention
  • Additional duties as required

  • Must hold valid life insurance licenses in Canada (must maintain valid Ontario License)
  • Team player with a positive attitude
  • Excellent phone communication skills
  • Strong ability to handle multi-tasks
  • Customer service oriented and sales driven
  • Problem solving ability
  • Familiarity with MS Office
  • Life insurance sales experience is an asset
  • Be able to work on shift schedules


At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.