Career Opportunities

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Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?

We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.
Canada Protection Plan offers this and more.

We appreciate our employee family and we offer an orientation to wellness in the workplace as well as some fun activities over the course of the year. For example…

Wellness Calendar 2019 (September – December)

We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Our strength is a family culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):
  • An orientation to physical, mental, and financial wellness in the workplace
  • Employee development
  • Performance management program which connects goal setting, coaching, formal performance reviews and the allocation of base salary and bonus rewards
  • Company-paid benefit plan with a health care spending account (HCSA) as well as an RRSP and DPSP program where the company matches employee contributions
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Courtesy tenant shuttle bus services and free onsite parking
  • Casual dress code policy

Regional Sales Director - WFG

Position Summary:
The Regional Vice President is responsible for building relationships and supporting sales to achieve agreed upon targets in their designated block of business within the World Financial Group (WFG) channel.

Note: This role needs to incorporate hours around evenings and weekends to accommodate this channel.

 Duties will include:

  • Manage a defined territory to generate sales and develop new business
  • Lead by actively prospecting for new opportunities, as well as establishing long lasting relationships and servicing with advisors and servicing existing clients
  • Promote products through presentations, seminars and other approaches
  • Provide superior service to ensure positive experiences at all times
  • Able to generate sales, make the right connections, build relationships, sell our solutions, and support implementation and ongoing services
  • Build and execute a sales plan to deliver expected results
  • Identify marketing and sales opportunities and best approaches to close sales
  • Develop and provide regular sales and product training seminars
  • Be the primary contact for escalated support for distributors
  • Other duties as required

Knowledge/Experience/Skills:

  • Thorough understanding of life insurance business and products
  • Skillful communicator and superior presentation skills
  • LLQP certification
  • High level of integrity
  • Effective interpersonal skills
  • Multilingual an asset (Mandarin, Punjabi, Filipino, Hindi, etc.)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Claims Administrator - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto, ON

Job Description:
As a Claims Administrator, you will be responsible for being the main point of contact for the claimant and managing their claim from beginning to end. The Claims Administrator also works in support of the Adjudicator.

Duties will include:

  • Process claims submitted by the claimant
  • Review claim forms
  • Request and follow-up on medical records
  • Respond to phone inquiries from Agents and Claimants
  • Provide business partners with required claims documentation
  • Request payments
  • Forward decision letters to claimants with settlement documentation
  • Provide support to the Adjudicator
  • Additional responsibilities as required

Knowledge/Experience/Skills:

  • Post-secondary degree or equivalent knowledge/experience
  • 2 years’ experience in Life Insurance, preferable in claims
  • ALHC and/or FLMI preferred
  • Strong analytical and problem-solving skills
  • Strong negotiation skills
  • Deadline orientated
  • Able to work independently and within a team environment
  • Bilingual in French and English (both written and verbal communication)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Loyalty and Retention Specialist

Reports to: Senior Vice President, Operations & Business Solutions

Location: Toronto, ON

We are looking for a career driven Loyalty and Retention Specialist who has previous experience within the Life insurance industry within a call center environment. The ideal candidate will be results oriented and have excellent communication skills. This is a full-time permanent position.

Job Description:
The Loyalty and Retention Specialist will support our team of Licensed Insurance Advisors. This role will also focus on conserving existing policies, processing any retention related inquiries and identifying cross/up-sell opportunities for our sales team.

Duties will include:

  • Focus on conservation of existing policies—contact clients regarding premium overdue notices, NSF’s, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails)
  • Identify cross-sell and up-sell opportunities and provide the information to sales team
  • Provide reporting, maintaining records, track successful retention
  • Provide front-line exceptional service and problem resolution to call center clients
  • Additional responsibilities as required

Knowledge/Experience/Skills:

  • Excellent phone communication skills
  • Customer service oriented and sales driven
  • Life insurance sales experience or life insurance sales support experience is a must
  • A valid Ontario LLQP certification is an asset
  • Team player with a positive attitude
  • Strong ability to handle multi-tasks
  • Problem solving ability
  • Familiarity with MS Office (Outlook, Word, and Excel)
  • Bilingual in French and English (written and verbal) is consider an asset
  • Additional duties as required

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Underwriter - Bilingual

Reports to: Manager, Underwriting
Location: Toronto, ON

Job Description:
The Bilingual Underwriter will review and assess the mortality risk of life insurance applicants, providing decisions based on accepted underwriting principles and the company’s underwriting guidelines.

Duties will include:

  • Review and assess the risk of life insurance applicants
  • Review and analyze medical and personal information in a timely manner to classify risk and determine eligibility
  • Provide decisions based on generally accepted underwriting principles and the company’s underwriting guidelines
  • Contribute and provide input on underwriting processes and procedures
  • Provide ongoing advisor/underwriting support
  • Provide field training and conduct presentations for advisors/brokers
  • Underwriting audits
  • Additional responsibilities as required

Knowledge/Experience/Skills:

  • Minimum 5 years of individual life underwriting experience
  • Strong knowledge of individual life insurance (ALU and/or LOMA courses are an asset)
  • Proven analytical and decision-making skills
  • Dynamic presentation skills
  • Strong written and verbal communication skills
  • Team player and superior organizational skills
  • Adaptable to change, flexible
  • Customer service oriented
  • Fluent in French and English (written and verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Senior Manager, Call Center

Reports to: Senior Vice President, Operations & Business Solutions
Location: Toronto

We are looking to hire an experienced Senior Manager, Call Center (in/outbound environment) to support our Licensed Insurance Advisor call center. The ideal candidate should have experience managing a sales call center environment, strong mentorship and leadership abilities, extraordinary data analysis, report generating, excellent communication and critical thinking skills. This is a full-time permanent position. The role is based in our Toronto office and will require occasional travel to our Montreal office.

Reporting to the Senior Vice President, Operations and Business Solutions, the Senior Manager, Call Center will mentor, coach and lead a team of Licensed Insurance Advisors (based in Toronto and Montreal) in maximizing the conversion of television and digital leads to sales while providing needs analysis and superb customer service.

Our sales call center operation is continually in growth mode. As we balance our television advertising with investments in digital media, the sales call center will be well positioned to respond to online as well as telephone inquiries to convert leads into sales. Take advantage of this opportunity to further your career and to achieve your financial goals.

Duties will include:

  • Set individual performance goals with the team of Licensed Insurance Advisors and help guide them towards achieving them
  • Analyze call center data and generate insightful business reports/metrics
  • Support Senior Vice President in identifying and providing sales data metrics to maximize lead generation and marketing programs
  • Provide leadership and coaching the team of Licensed Insurance Advisors on a daily basis to ensure that all established key performance indicators are met
  • Manage and ensure that the call center sales team’s quality of sales, compliance regulations and company standards are met
  • Provide guidance to the Operations Assistant to plan and ensure that customer enquiries are handled in a timely manner
  • Provide guidance to the Quality Coaching Specialist to ensure that established quality controls remain aligned with business and are met
  • Other duties as required

Knowledge/Experience/Skills:

  • Post-secondary education University degree or College Diploma
  • 5+ years of previous sales call center leadership experience in a life insurance environment
  • Analytical and proven expertise in converting trends from data analysis to effective management practices
  • Ability to effectively listen and find the root cause of an issue then communicate clearly the resolution plan
  • Proven commitment to providing excellent customer service
  • Previous experience with Salesforce or other CRM systems is an asset
  • LLQP License and/or LOMA certification is considered an asset
  • Fluency in French and English a definite asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Representative Level 1 - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls at established work time level (80% of work time)
  • Process all assigned transactions within the acceptable service level parameters, such as:
    • Handle payments and banking changes
    • Handle simple policy changes and policy inquiries
    • Conduct regular follow ups
  • Resolve basic customer service problems, take ownership of situations and provide corrective action
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience and empathy
  • Excellent Phone skills
  • Demonstrated product knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude
  • Call center experience or customer service experience within the financial services industry is an asset
  • LOMA Level I completed is an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Senior Claims Adjudicator - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Job Description:
As a Member of the Claims Service team this position is responsible for the assessment and payment of death claims while adhering to all regulatory and policy contract provisions.

Duties will include:

  • Responsible for the adjudication of death claims: collects and reviews all relevant information to determine legitimacy, eligibility and benefit amount payable
  • Performs all required calculations and ensures all activities are in compliance with legal and TPA client’s standards
  • Communicates verbal and written information as appropriate to those with a need to know. Ensures information is clear, accurate and consistent with all legal, privacy, confidentiality and company standards
  • Follows through on all outstanding items in a timely basis as per service level agreements. Commitment to take ownership and to resolve client issues and concerns to the satisfaction of the client and business unit
  • Refers questionable/contentious claims to management and/or TPA client for evaluation as needed and provide recommendation for actions
  • Maintains and updates all applicable system records
  • Other duties as required

Knowledge/Experience/Skills:

  • Minimum 3 years’ experience in individual life insurance adjudication including the investigation and detailed reporting of life insurance claims
  • Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy
  • Understanding of Canadian Life insurance products and applicable insurance laws
  • Good verbal and written communication skills to effectively communicate with internal and external customers/partners and vendors
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Pursuing ALHC, FLMI or ACS
  • Must be able to work independently with little supervision in a team environment
  • French is a definite asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Insurance Verification Specialist - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned

Knowledge/Experience/Skills:

  • Strong communication skills, both written and oral in French and English
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties
  • Detail oriented
  • Proven ability to meet deadlines and work under pressure
  • Team oriented attitude
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude
  • Must be available to work a variety of shifts, including evenings and weekends

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Case Manager, New Business - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

Knowledge/Experience/Skills:

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Licenced Insurance Advisor - Bilingual

Reports to: Senior Vice President, Operations & Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:

  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

Knowledge/Experience/Skills:

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Specialist Level 2 - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

New Business Administrator - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

Knowledge/Experience/Skills:

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.

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