Career Opportunities

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Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?

We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.
Canada Protection Plan offers this and more.

We appreciate our employee family and we offer an orientation to wellness in the workplace as well as some fun activities over the course of the year.

We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Our strength is a family culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):
  • An orientation to physical, mental, and financial wellness in the workplace
  • Employee development
  • Performance management program which connects goal setting, coaching, formal performance reviews and the allocation of base salary and bonus rewards
  • Company-paid benefit plan with a health care spending account (HCSA) as well as an RRSP and DPSP program where the company matches employee contributions
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Courtesy tenant shuttle bus services and free onsite parking
  • Casual dress code policy

Quality Coaching Specialist - Bilingual

Reports to: Senior Vice President, Operations & Business Solutions
Location: Montreal, QC

Job Description:

The Bilingual Quality Coaching Specialist (Call Centre) will be responsible for providing the Licensed Insurance Advisors (LIA) and the Sales Support team the necessary coaching to achieve their operational and sales targets. This will include ensuring that opportunities for sales and lead generation improvements are realized and that the teams possess the knowledge and tools required to achieve their sales goals. This role will be located in our Montreal office located steps away from the Atwater Metro Station.

Duties will include:

  • Monitor, review and evaluate a team of Licensed Insurance Advisors sales calls
  • Record and develop compliance, quality control and sales conversion score cards and track against each Advisor
  • Generate daily/monthly/weekly quality assurance metric reports to Management
  • Provide coaching and feedback to team members to ensure best practices are met
  • Monitor various productivity and performance standards to ensure that established sales levels are achieved
  • Provide feedback to Management regarding individual performances and call trends
  • Identify and document individual training needs for each Licensed Insurance Advisor
  • Other duties as required

Knowledge/Experience/Skills:

  • Must be Bilingual – French and English (both oral and written)
  • Knowledge and experience in using telephony monitoring software
  • College Diploma or Bachelor’s degree
  • Minimum of 5 years of call centre experience required as well as 3 years of call center coaching experience
  • Excellent written and oral communication skills with a demonstrated ability to present and influence credibly and effectively at all levels of an organization
  • Excellent interpersonal skills and ability to provide effective feedback
  • Strong attention to detail

 

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Senior Manager, Call Center

Reports to: Senior Vice President, Operations & Business Solutions
Location: Toronto

We are looking to hire an experienced Senior Manager, Call Center (in/outbound environment) to support our Licensed Insurance Advisor call center. The ideal candidate should have experience managing a sales call center environment, strong mentorship and leadership abilities, extraordinary data analysis, report generating, excellent communication and critical thinking skills. This is a full-time permanent position. The role is based in our Toronto office and will require occasional travel to our Montreal office.

Job Description:

Reporting to the Senior Vice President, Operations and Business Solutions, the Senior Manager, Call Center will mentor, coach and lead a team of Licensed Insurance Advisors (based in Toronto and Montreal) in maximizing the conversion of television and digital leads to sales while providing needs analysis and superb customer service.

Our sales call center operation is continually in growth mode. As we balance our television advertising with investments in digital media, the sales call center will be well positioned to respond to online as well as telephone inquiries to convert leads into sales. Take advantage of this opportunity to further your career and to achieve your financial goals.

Duties will include:

  • Set individual performance goals with the team of Licensed Insurance Advisors and help guide them towards achieving them
  • Analyze call center data and generate insightful business reports/metrics
  • Support Senior Vice President in identifying and providing sales data metrics to maximize lead generation and marketing programs
  • Provide leadership and coaching the team of Licensed Insurance Advisors on a daily basis to ensure that all established key performance indicators are met
  • Manage and ensure that the call center sales team’s quality of sales, compliance regulations and company standards are met
  • Provide guidance to the Operations Assistant to plan and ensure that customer enquiries are handled in a timely manner
  • Provide guidance to the Quality Coaching Specialist to ensure that established quality controls remain aligned with business and are met
  • Other duties as required

Knowledge/Experience/Skills:

  • Post-secondary education University degree or College Diploma
  • 5+ years of previous sales call center leadership experience in a life insurance environment
  • Analytical and proven expertise in converting trends from data analysis to effective management practices
  • Ability to effectively listen and find the root cause of an issue then communicate clearly the resolution plan
  • Proven commitment to providing excellent customer service
  • Previous experience with Salesforce or other CRM systems is an asset
  • LLQP License and/or LOMA certification is considered an asset
  • Fluency in French and English a definite asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Client Support Representative Level 1 - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls at established work time level (80% of work time)
  • Process all assigned transactions within the acceptable service level parameters, such as:
    • Handle payments and banking changes
    • Handle simple policy changes and policy inquiries
    • Conduct regular follow ups
  • Resolve basic customer service problems, take ownership of situations and provide corrective action
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience and empathy
  • Excellent Phone skills
  • Demonstrated product knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude
  • Call center experience or customer service experience within the financial services industry is an asset
  • LOMA Level I completed is an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Insurance Verification Specialist - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned

Knowledge/Experience/Skills:

  • Strong communication skills, both written and oral in French and English
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties
  • Detail oriented
  • Proven ability to meet deadlines and work under pressure
  • Team oriented attitude
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude
  • Must be available to work a variety of shifts, including evenings and weekends

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Case Manager, New Business - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

Knowledge/Experience/Skills:

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Licenced Insurance Advisor - Bilingual

Reports to: Senior Vice President, Operations & Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:

  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

Knowledge/Experience/Skills:

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Specialist Level 2 - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

New Business Administrator - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

Knowledge/Experience/Skills:

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.

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