Career Opportunities

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Canadian insurance careers

Thank you to Insurance Business Canada and Advocis for this award, but most importantly, our partners and our outstanding team at Canada Protection Plan for helping us achieve this accolade. 

Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?

We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment.

Canada Protection Plan offers this and more.

We appreciate our employee family and we offer an orientation to wellness in the workplace as well as some fun activities over the course of the year.

We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Our strength is a family culture characterized by particular care and respect for employees. We connect with our employees in significant and meaningful ways, including (but not limited to):

  • An orientation to physical, mental, and financial wellness in the workplace
  • Employee development
  • Performance management program which connects goal setting, coaching, formal performance reviews and the allocation of base salary and bonus rewards
  • Company-paid benefit plan with a health care spending account (HCSA) as well as an RRSP and DPSP program where the company matches employee contributions
  • One paid volunteer day per year to engage in a charitable cause of choice
  • Courtesy tenant shuttle bus services and free onsite parking
  • Casual dress code policy

Senior Software Developer (Full Stack)

Reports to: Senior Manager, Software Development
Location: Toronto, ON

Job Description

We are currently looking for two Senior Software Developers (full stack) to join our company, where they will work alongside a strong team of developers, mentor talented junior developers and collaborate with the business team as the company continues to grow. Be prepared to experience the whole spectrum of software development, from research and analysis to turning business requirements into well-tested software.

Seize the opportunity to be involved with a fun and great team at a company that’s growing quickly. This is a role for someone who likes to build end-to-end systems, take on whatever responsibilities are available and work hand-in-hand with the business team.

Duties will include:

  • Performs research & analysis, architecting, prototyping, designing, coding, testing and deployment to deliver quality software in a timely manner
  • Develops software solutions by collaborating with clients (internal & external) to understand business needs and problems
  • Software development, unit testing and integration/system testing
  • Provides support when building, deploying, configuring and supporting systems for users
  • Supports and develops software team by providing advice and coaching
  • Establishing and maintaining open and appropriate communication with R&D staff and management
  • Assist in enhancing existing systems and the development of products
  • Help build and maintain the development and operational environment monitor systems and their operations
  • Mentoring team members on best practices, architectural vision and software quality
  • Additional duties as required

Knowledge/Experience/Skills:

  • A Bachelor’s Degree in Computer Science or Computer Engineering
  • 3+ years of experience building successful production software systems in a senior role
  • Experience defining system architectures and exploring technical feasibility trade offs
  • Ability to be productive and task oriented in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Java, Kotlin, MySQL, Spring Boot, HTML5, Maven, Hibernate, Git/Github, AWS, REST API’s, TeamCity
  • AWS infrastructure and tooling, building and maintaining CI/CD pipelines, Terraform, Ansible
  • JavaScript Front-End frameworks (React, Vue.js)
  • Experience working within a Linux, Tomcat and/or Apache environment
  • Prior insurance industry experience is an asset

At Canada Protection Plan we are committed to fostering an inclusive, accessible environment where all employees and customers feel valued, respected and supported. We are an equal opportunity employer who is dedicated to building a diverse workforce.

Throughout the recruitment and selection process, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support to all candidates who require accommodation upon request.

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Bilingual Insurance Verification Specialist

Reports to: Senior Manager, New Business
Location: Toronto, ON

Job Summary:

We are currently hiring a Bilingual Insurance Verifications Specialist to add to our New Business department. The incumbent will provide applications verification support to our new business workflow process. This role will be located in our Montreal office located steps away from the Atwater Metro Station. 

 Duties will include:  

  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client 
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule 
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned 

 Knowledge/Experience/Skills: 

  • Strong communication skills, both written and oral in French and English 
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties 
  • Detail oriented 
  • Proven ability to meet deadlines and work under pressure 
  • Team oriented attitude 
  • Proactive and self-motivated 
  • Enthusiastic team player with a positive attitude 
  • Must be available to work a variety of shifts, including evenings and weekends 
  • Complete other duties as assigned 

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication supports upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Digital Media Designer

Reports to: Manager, Creative Services
Location: Toronto, ON

Job Summary:

The Digital Media Designer will play an integral role in promoting Canada Protection Plan’s products andservices to B2B and B2C audiences across the country, joining a dynamic marketing team that offers plenty of opportunity to learn, contribute and grow.

To be successful in this role, you bring a holistic set of creative skills to the table. We’re looking for morethan a graphic designer; we require a collaborative, strategic creative who can develop and design various forms of digital media to tell our brand’s story in a meaningful way.

 Key Responsibilities:

  • Interpret creative briefs and deliver visually engaging, on-brand digital assets for various audiences across multiple channels. Social media graphics, ads, videos, marketing collateral, and presentations are some assignments you can expect.
  • Design email campaigns for B2B and B2C audiences, working closely with the Manager, Digital Channels and CRM
  • Deliver impactful digital advertising campaigns, blog posts, website enhancements, and other national, consumer-facing creative, working closely with the Senior Manager, Corporate Marketing
  • Collaborate with the Social Media Specialist to create shareable content for broker and consumer social media channels that encourages engagement and helps increase brand awareness
  • Live and breathe the Canada Protection Plan brand guidelines to ensure a cohesive visual identity
  • Work closely with the Manager, Creative Services, on a day-to-day basis and collaborate regularly with colleagues, stakeholders, and subject matter experts to ensure quality, effectiveness, and accuracy of content

Qualifications:

    • 3–5 years of related experience in the graphic/web design industry
    • A post-secondary degree or diploma in graphic design
    • High proficiency in Adobe CC, Figma (a plus), HTML5, HTML, CSS, Bootstrap 3+ Framework (aplus); UX design
    • Strong video editing skills (Adobe Premiere, Final Cut, After Effects)
    • Proficiency in Word press and other popular CMS systems
    • Ability to prioritize effectively in a fast-paced, deadline-driven environment
    • Solid understanding of marketing fundamentals
    • Excellent communication and interpersonal skills
    • Strong attention to detail (a passion for proofreading is an asset)

Please include your design portfolio with samples that demonstrate your breadth of experience.

At Canada Protection Plan, a Foresters Financial company, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Marketing Copywriter

Reports to: Manager, Creative Services
Location: Toronto, ON

Job Summary:

The Marketing Copywriter will play an integral role in promoting Canada Protection Plan’s products and services to B2B and B2C audiences across the country, joining a dynamic marketing team that offers plenty of opportunity to learn, contribute and grow.

To be successful in this role you must be a creative thinker. A natural storyteller. A wordsmith who can take complex information and spin it into clear, engaging, and digestible content. While you believe that great copywriting is an art, you also recognize the importance of data to inform and improve your approach.

 Key Responsibilities:

  • Interpret creative briefs and deliver engaging, persuasive copy for various audiences across multiple channels. Advertisements, marketing collateral, white papers, sales presentations, blogs, product guides, video scripts and speaking notes are some assignments you can expect.
  • Ensure that content is not only attention-grabbing, but also carefully researched, fact-checked, and proofread, always written with the goals of positioning Canada Protection Plan as a leader in the industry, providing value-added content to target audiences, and generating marketing qualified leads.
  • Collaborate regularly with colleagues, stakeholders, and subject matter experts to ensure quality, effectiveness, and accuracy of content.
  • Collaborate with Social Media Specialist to create shareable content for broker and consumer social media channels that encourages engagement and helps increase brand awareness.
  • Live and breathe the Canada Protection Plan brand guidelines to ensure consistency in messaging and tone (informative, friendly, and educational).
  • Work closely with graphic designers to produce final assets for publication.
  • Participate in biweekly content meetings and contribute regularly to the editorial calendar for approval by managers.
  • Work with the Manager, Creative Services and Senior Manager, Corporate Marketing to ensure that all copy is keyword-optimized with appropriate links to support SEO strategy.
  • Identify audience needs and gaps in our content and recommend new topics.
  • Stay abreast of industry news and trends. Conduct research (combining reputable online sources, interviews, and studies) to inform your content.

Qualifications:

  • 3 to 5 years of copywriting or communications experience, with at least two of those within the insurance/financial services industry
  • A degree in English, communications, journalism, marketing, or a related field is preferred
  • Impeccable written and verbal communication skills
  • Strong interpersonal skills—a team player adept at building trust and credibility amongst colleagues and stakeholders
  • A desire to stay abreast of emerging technologies is an asset
  • Fluency in French is a strong asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication supports upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Inside Sales Representative

Reports to: AVP, Inside Sales
Location: Calgary or Edmonton, AB

Job Summary:

The Inside wholesaler is primarily responsible for proactively contacting both existing and new prospects within all the distribution channels to develop opportunities for the Canada Protection Plan and Foresters Financial product offerings.  They work closely, and in direct support of the Regional Vice Presidents (RVP’S).

Accountabilities include:

  • Collaborate with the RVP through dedicated telephone activity, to support and enhance the sales efforts and the development of long-term relationships with financial advisors
  • Work in partnerships with the RVP to develop a territory business plan
  • Use their in-depth knowledge of life insurance products and concepts, along with their interpersonal skills to increase sales and build long-term relationships
  • Actively generate and develop new business relationships through prospecting calls
  • Support the RVP by promptly following up on opportunities
  • Create email blasts with pertinent marketing and product information
  • Populate the CRM system with all the information retrieved during phone calls and meetings
  • Assist RVP in the segmentation of the client database
  • Actively share sales ideas with colleagues and support team initiatives
  • Be involved in special projects as needed
  • Other duties as required

Knowledge/Experience/Skills:

  • Bachelor’s degree in a field such as Commerce, Finance, Business Administration, Economics
  • CFP and/or LLQP
  • Cold-calling background is a significant asset
  • Excellent communication and presentation skills
  • Pro-active and self-motivated
  • A minimum 2 years’ experience in inside sales
  • Varied work schedule including evenings and weekends is required

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication supports upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Data Analyst

Reports to: Senior Vice President, Operations & Business Solutions
Location: Toronto, ON

Key Accountabilities

  • Analyze data and generate useful business reports
  • Work with departmental managers to identify data requirements and help to develop and implement business solutions.
  • Support data delivery to and from both internal and external sources; interface with business experts & data sourcing resources
  • Thorough understanding of and experience with data gathering, storing, and retrieval methods
  • Support of data validation, consolidation and cleansing processes
  • Will be expected to build a thorough understanding of the systems & data environment for a subset of the business
  • Assist in the development of conceptual/logical data models with appropriate business contexts
  • Support researching data structure and/or data content issues and the design of effective data solutions
  • Documentation of current and future business processes by working with key business contacts to observe, analyze and report
  • Other duties as assigned

Key Qualifications

  • University degree in quantitative based field (Math, Sci, Engineering, Comp Sci)
  • 1-3 years’ business experience with 1 year of data analytics experience preferred
  • Advanced Experience in Python, SQL, Java, R, MS Excel, VBA
  • Experience working with data transformation, manipulation (ETL experience ideal)
  • Advanced experience developing reports
  • General knowledge in the following areas: database analysis & management, thorough understanding of data analytics theory & application, ability to interface with internal business contacts and provide data analysis and management support, experience with multidimensional and relational databases
  • Business problem solver
  • Knowledge of life insurance is an asset

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication supports upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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Quality Coaching Specialist - Bilingual

Reports to: Senior Vice President, Operations & Business Solutions
Location: Montreal, QC

Job Description:

The Bilingual Quality Coaching Specialist (Call Centre) will be responsible for providing the Licensed Insurance Advisors (LIA) and the Sales Support team the necessary coaching to achieve their operational and sales targets. This will include ensuring that opportunities for sales and lead generation improvements are realized and that the teams possess the knowledge and tools required to achieve their sales goals. This role will be located in our Montreal office located steps away from the Atwater Metro Station.

Duties will include:

  • Monitor, review and evaluate a team of Licensed Insurance Advisors sales calls
  • Record and develop compliance, quality control and sales conversion score cards and track against each Advisor
  • Generate daily/monthly/weekly quality assurance metric reports to Management
  • Provide coaching and feedback to team members to ensure best practices are met
  • Monitor various productivity and performance standards to ensure that established sales levels are achieved
  • Provide feedback to Management regarding individual performances and call trends
  • Identify and document individual training needs for each Licensed Insurance Advisor
  • Other duties as required

Knowledge/Experience/Skills:

  • Must be Bilingual – French and English (both oral and written)
  • Knowledge and experience in using telephony monitoring software
  • College Diploma or Bachelor’s degree
  • Minimum of 5 years of call centre experience required as well as 3 years of call center coaching experience
  • Excellent written and oral communication skills with a demonstrated ability to present and influence credibly and effectively at all levels of an organization
  • Excellent interpersonal skills and ability to provide effective feedback
  • Strong attention to detail

 

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

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SalesForce Developer

Reports to: Senior Vice President, Operations & Business Solutions
Location: Toronto, ON

Job Description 

The Salesforce Developer will be responsible for the successful integration of our telephony system and Salesforce, and the deployment within our inbound/outbound Sales Call Centre. 

 Duties will include: 

  • Collect and document business/functional requirements 
  • Complete unit and function testing, as required (including preparation of any supporting documentation required for validation (i.e. test plans, test scripts) 
  • Create and manage workflow rules, tasks, data validation, and triggers 
  • Provide support throughout User Acceptance Testing, including defect management during UAT 
  • Create/acquire end user and administrator training material; potentially deliver training 
  • Troubleshoot implementation issues and demonstrate the ability to successfully resolve any issues
  • Build reports using new and legacy systems, based on business requirements
  • Make recommendations on more effective technical workflows and reports
  • Responsible for workflows, page layouts, reports/dashboards, and other “administrator” functions within Salesforce. 
  • Contribute to development of metrics and KPIs and optimize reports and dashboards to align with KPIs. 
  • Implement and customize third-party add-ons (AppExchange) and help identify, work with and manage third party agencies, vendors and solutions 
  • Other duties as assigned  

 Knowledge/Experience/Skills: 

  • Overall Salesforce experience (2+ years); Certified Salesforce.com Administrator or Sales Cloud Consultant preferred 
  • Experience supporting call centres, sales teams and processes/workflow 
  • Experience developing or managing lead life-cycle integrations 
  • Experience with data/data analytics preferred 
  • Standard Reports / Dashboards experience; custom reporting experience with data manipulation preferred 
  • APEX development experience; advanced preferred 
  • Classic and Lightning development experience 

 At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer. 

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.  

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Case Manager, New Business - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

Knowledge/Experience/Skills:

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Licenced Insurance Advisor - Bilingual

Reports to: Senior Vice President, Operations & Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:

  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

Knowledge/Experience/Skills:

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

Client Support Specialist Level 2 - Bilingual

Reports to: Senior Manager, Inforce Services
Location: Toronto

Duties will include:

  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

Knowledge/Experience/Skills:

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

New Business Administrator - Bilingual

Reports to: Senior Manager, New Business
Location: Toronto

Duties will include:

  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

Knowledge/Experience/Skills:

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)

At Canada Protection Plan, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported.  We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require an accommodation, Canada Protection Plan will provide reasonable accommodations, accessible formats and communication support upon request to all candidates with disabilities who take part in all aspects of the recruitment and selection process.

APPLY NOW

At Canada Protection Plan Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.

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