Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?
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We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment
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Bilingual Client Support Representative – Level 1

Reports to: Team Lead
Location: Toronto

Duties will include:
  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls at established work time level (80% of work time)
  • Process all assigned transactions within the acceptable service level parameters, such as:
    • Handle payments and banking changes
    • Handle simple policy changes and policy inquiries
    • Conduct regular follow ups
  • Resolve basic customer service problems, take ownership of situations and provide corrective action
  • Other duties as required

Knowledge/Experience/Skills:
  • Excellent customer service skills demonstrating patience and empathy
  • Excellent Phone skills
  • Demonstrated product knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude
  • Call center experience or customer service experience within the financial services industry is an asset
  • LOMA Level I completed is an asset

APPLY NOW!

Bilingual Inforce Manager

Reports to: Senior Operations Manager
Location: Toronto

Job Description:
The Bilingual Inforce Manager is responsible for the strategic direction and leadership for the following teams: Customer Service, Admin Support and Claims.

Duties will include:
  • Responsible for the management and organization of the day-to-day work within the team
  • Maintain high standards of service in the team
  • Ensure all KPI (Key Performance Indicators) and SLAs (Service Level Agreement) are met within the team
  • Challenge current processes to identify, recommend and implement improvements
  • Work with Technical lead and ensure that customer inquiries are dealt with and escalations are handled timely
  • Manage the teams using best practice to improve satisfaction and reduce costs
  • Motivate, develop, coach, train, and formally appraise employees to set performance standards, recognize achievement and deal with performance issues
  • Contribute to team morale and employee relations through a positive interaction with the team members
  • Maintain strong relationships with key accounts and high-profile brokers
  • Monitor departmental performance reports and provide feedback to Senior Management
  • Additional duties as required

Knowledge/Experience/Skills:
  • 5-10 years’ experience in a supervisory role within the life insurance industry
  • Post-Secondary diploma or degree, LOMA Designation is an asset
  • Effective leadership skills, with a strong focus on operations and interpersonal skills
  • High level of integrity, confidentially, and accountability
  • Sound analytical thinking, planning, prioritization, and execution skills
  • A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills
  • Able to work under pressure, in a fast-growing environment
  • Knowledge and experience in individual life claim is an asset
  • Bilingual (French & English)

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Senior Administrative Assistant

Reports to: Inforce Services Manager
Location: Toronto

Job Description:
The Senior Administrative Assistant performs a variety of administrative and clerical tasks in support of the New Business and Customer Service teams in the Toronto office.

Duties will include:
  • Provide oversight and guidance to administrative team
  • Intake of escalations and provide solutions
  • Daily scanning of documents and updates
  • Prepare letters and documents as required
  • Assembly and prepare policies to be mailed as required
  • Provide back-up support for reception and mailroom services
  • General office duties as required
  • Track and order supplies

Knowledge/Experience/Skills:
  • 5+ years of administrative experience
  • Strong communication skills, both written and oral
  • Attention to detail and deadline orientated
  • Strong team leadership and problem-solving skills
  • Ability to work under pressure
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude

APPLY NOW!

Senior Claims Adjudicator (Bilingual)

Reports to: Claims Manager
Deadline for submission: May 25, 2018

Job Description:
As a Member of the Claims Service team this position is responsible for the assessment and payment of death claims while adhering to all regulatory and policy contract provisions.

Duties will include:
  • Responsible for the adjudication of death claims: collects and reviews all relevant information to determine legitimacy, eligibility and benefit amount payable
  • Performs all required calculations and ensures all activities are in compliance with legal and TPA client’s standards
  • Communicates verbal and written information as appropriate to those with a need to know. Ensures information is clear, accurate and consistent with all legal, privacy, confidentiality and company standards
  • Follows through on all outstanding items in a timely basis as per service level agreements. Commitment to take ownership and to resolve client issues and concerns to the satisfaction of the client and business unit
  • Refers questionable/contentious claims to management and/or TPA client for evaluation as needed and provide recommendation for actions
  • Maintains and updates all applicable system records
  • Other duties as required

Knowledge/Experience/Skills:
  • Minimum 3 years’ experience in individual life insurance adjudication including the investigation and detailed reporting of life insurance claims
  • Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy
  • Understanding of Canadian Life insurance products and applicable insurance laws
  • Good verbal and written communication skills to effectively communicate with internal and external customers/partners and vendors
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Pursuing ALHC, FLMI or ACS
  • Must be able to work independently with little supervision in a team environment
  • French is a definite asset

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Insurance Verification Specialist

Reports to: Manager, New Business
Location: Toronto

Duties will include:
  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned

Knowledge/Experience/Skills:
  • Strong communication skills, both written and oral in French and English
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties
  • Detail oriented
  • Proven ability to meet deadlines and work under pressure
  • Team oriented attitude
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude
  • Must be available to work a variety of shifts, including evenings and weekends

APPLY NOW!

Claims Manager (Bilingual)

Reports to: Senior Operations Manager
Location: Toronto
Deadline for submission: May 18, 2018

Job Description:
Reporting to the Senior Manager Operations, the Claims Manager ensures the efficiency of the life claims operations, by providing timely and accurate claims service in both official languages, in a cost-effective manner, and in accordance with business practices and procedures.

Duties will include:
  • Providing management and adjudication oversight to individual life claims for non-medical life and term products
  • Handling escalated communications with beneficiaries and their representatives
  • Reviewing claims trends and generating continuous improvement opportunities
  • Serving as key liaison with the Underwriter
  • Acting as a key contributor on various claim processes and provide coaching to team
  • Ensuring compliance to policies and service standards
  • Provide monthly/weekly claims reports

Knowledge/Experience/Skills:
  • Fluent in French and English
  • College/University diploma and 5 years of related experience (Minimum 2 years in management)
  • Extensive knowledge of Canadian Life insurance products and applicable insurance laws in a claims environment
  • Exceptional verbal and written communication skills
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Proven team player with a high level of professionalism and integrity

APPLY NOW!

Retention Specialist

Reports to: Vice President, Business Solutions & Operations
Location: Toronto

Duties will include:
  • Focus on conservation of existing policies—contact clients regarding premium overdue notices, NSFs, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails)
  • Identify cross-sell and up-sell opportunities and provide the information to sales team
  • Provide reporting, maintaining records, track successful retention
  • Provide front-line exceptional service and problem resolution to call center clients
  • Additional duties as required

Knowledge/Experience/Skills:
  • Excellent phone communication skills
  • Customer service oriented and sales driven
  • Life insurance sales experience or life insurance sales support experience is a must
  • A valid Ontario license is an asset
  • Team player with a positive attitude
  • Strong ability to handle multi-tasks
  • Problem solving ability
  • Familiarity with MS Office (Outlook, Word, and Excel)

APPLY NOW!

Bilingual Case Manager

Reports to: New Business Manager
Location: Toronto

Duties will include:
  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

Knowledge/Experience/Skills:
  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)

APPLY NOW!

Bilingual Licenced Insurance Advisor

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:
  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

Knowledge/Experience/Skills:
  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent

APPLY NOW!

Bilingual Client Support Specialist – Level 2

Reports to: Manager, Inforce Services
Location: Toronto

Duties will include:
  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

Knowledge/Experience/Skills:
  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must

APPLY NOW!

Bilingual New Business Administrator

Reports to: Manager, New Business
Location: Toronto

Duties will include:
  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

Knowledge/Experience/Skills:
  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)

APPLY NOW!

At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.


If you require any accommodation, we will work with you to meet your needs.