Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?
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We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment
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Bilingual Claims Assistant

Reports to: Team Leader
Location: Toronto

Duties will include:
  • Receive all death claim report inquiries and phone updates from claimant
  • Prepare claim packages for reported claims
  • Send claim follow-ups
  • Scan and file all received claim documents
  • Send claimant updates on all open and pending claims
  • Provide support to Claims Administrator and Adjudicator on administrative tasks
  • Report and track all reported claims in the register
  • General office duties as required

  • Highly organized and efficient
  • Ability to work well under pressure
  • Strong analytical and problem solving skills
  • Able to work independently and within a team
  • Proficient in Microsoft Office applications
  • Excellent customer service and phone skills
  • Fluent in French and English (written and verbal)


Bilingual Commissions Administrator

Reports to: Operations Manager
Location: Toronto

Duties will include:
  • Prepare weekly and monthly commission runs and reports
  • Perform compensation adjustments based on policy changes
  • Ensure commissions are paid out correctly and investigate any inconsistencies
  • Provide commission information as requested in a timely manner
  • Input data accurately into the system
  • Track information on debt collection of agents and agencies
  • Other duties as required

  • Strong analytical and problem-solving skills
  • Good mathematical skills
  • Intermediate to advanced knowledge of Microsoft excel
  • Strong communication skills
  • Strong attention to detail and accuracy
  • Able to meet time constraints and deadlines
  • Accounting and bookkeeping background would be an asset
  • Bilingual (French and English) is a must


Bilingual Licenced Insurance Advisor

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:
Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent


Loyalty and Retention Specialist

Reports to: Call Center Team Lead
Location: Toronto

Duties will include:
  • Provide front-line exceptional service and problem resolution to call center clients
  • Focus on retaining existing policies-make outbound calls regarding premium overdue notices, NSFs, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails) to both internal and external partners
  • Conduct regular follow-ups with clients for additional policy information and requirements
  • Provide alternatives to policy termination (lowering face amounts, prepare payment schedule, etc.)
  • Cross-sell additional products when appropriate
  • Provide reporting, maintaining records, track sales, track successful retention
  • Additional duties as required

  • Must hold valid life insurance licenses in Canada (must maintain valid Ontario License)
  • Team player with a positive attitude
  • Excellent phone communication skills
  • Strong ability to handle multi-tasks
  • Customer service oriented and sales driven
  • Problem solving ability
  • Familiarity with MS Office
  • Life insurance sales experience is an asset
  • Be able to work on shift schedules


Bilingual Client Support Specialist – Level 2

Reports to: Team Leader
Location: Toronto

Duties will include:
  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must


Bilingual Claims Adjudicator

Reports to: Team Leader
Location: Toronto

Duties will include:
  • Manage and adjudicate individual life claims for non-medical life and term products
  • Responsible for completing accurate set-up of claims records
  • Responsible for communications with beneficiaries and their representatives
  • Review claims and make recommendations to Senior Management
  • Identify and escalate unusual business trends to Senior Management
  • Act as a key contributor and subject matter expert on various claim processes and provide advice
  • Ensure compliance to policies and service standards
  • Administer monthly/weekly claims reports
  • Additional responsibilities as required

  • Minimum 3-5 years’ experience adjudicating life claims
  • Excellent computer skills, Microsoft excel
  • Knowledge of Medical Terminology an asset
  • ALHC and/or FLMI completed or in progress
  • Working knowledge of life industry claim standards and regulations
  • Exceptional organizational skills
  • Strong analytical skills for research, review and assessment of claims
  • Ability to work well under pressure
  • French is a must


Lead Generation Representative

Reports to: Operations and Business Solutions
Location: Toronto

Duties will include:
  • Validates information provided from potential customers from lead generation system via telephone
  • Confirms interest with potential customers and sets up appointments with designated brokers
  • Provides follow-up calls to ensure maximum reach of potential customers
  • Supports organization image and brand through exceptional phone demeanor and timely follow-up

  • Two or more years telemarketing/phone sales experience, preferably in a financial services setting
  • Experience using CRM/sales software preferred
  • Excellent verbal communication skills
  • Bilingualism (French and other languages) is an asset
  • Professional phone manner
  • Ability to organize own workload with excellent time-management skills
  • Highly motivated, driven and results oriented, with the ability to thrive in a fast-paced work -environment
  • Hours of work will vary


Senior Software Developer

Reports to: Manager
Location: Toronto

Job Description:
We are currently looking for a senior software developer who is looking to work alongside a strong team of senior-level developers, mentor talented junior developers and collaborate with the business team as the company continues to grow. This is a role for someone who likes to build end-to-end systems, take on whatever responsibilities are available and have a huge impact on how software applications evolve at Canada Protection Plan. The insurance industry is currently undergoing a major transformation to take advantage of the latest in technology. It’s an opportunity to make a difference and be involved with a fun and great team at a company that’s growing quickly.

Duties will include:
  • Develops software solutions by collaborating with business analysts and users to understand business needs and problems
  • Performs research, prototyping, design, coding, testing and deployment to deliver quality software in a timely manner
  • Provides support when building, deploying, configuring and supporting systems for users
  • Supports and develops software team by providing advice and coaching
  • Establishing and maintaining open and appropriate communication with software development staff and management
  • Monitor systems and their operations
  • Additional duties as required

  • A Bachelor’s Degree in Computer Science or Computer Engineering
  • 5+ years of experience building successful production software systems in a senior role
  • Experience defining system architectures and exploring technical feasibility trade offs
  • Experience in developing both web-based and native applications
  • Excellent Java, SQL, Linux skills
  • Experience with GitHub, Hibernate, Maven, JavaScript, Google Web Toolkit HTML5, sever-side services, Amazon Web Services, Tomcat, Mac and Windows OS a plus
  • Experience defining, developing and consuming REST based APIs a plus
  • Possess excellent communication skills both written and verbal
  • Ability to mentor other software developers to maintain architectural vision and software quality
  • Ability to solve problems quickly and completely
  • Must be creative, detail-oriented and a strong team player
  • Prior insurance industry systems experience is an asset


At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.