Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?
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We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment
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Marketing Assistant

Reports to: Director, Marketing
Location: Toronto
Deadline for submission: April 23, 2018

Job Description:
You bring a demonstrated level of initiative and expertise to multitask and organize workload, often with tight deadlines. A proven ability to work both independently and as a key contributor to a small and dynamic marketing team.

Duties will include:
  • Managing and prioritizing of marketing materials, monitoring the status, workflow, timeliness of production and scheduling
  • Maintain relationships with external vendors for ongoing competitive quotes and meeting deliverables
  • Proofing of creative and copy required
  • Build measurement tracking reports from multiple sources
  • Evaluate and define insights and results along with assisting in managing key targets
  • Monitor competitive marketing and promotional activities to identify new opportunities and best practices
  • Collaborating with cross functional team members. Liaison between sales and marketing to ensure message and creative is on brand
  • Assist with curating and creating posts on various social media channels
  • Other duties as assigned

  • Minimum 3 years’ experience
  • Clear and concise communication skills; English grammar, spelling and an eye for detail a must
  • Very proficient with Microsoft Excel
  • Self-motivated with a strong work ethic
  • Passionate about delivering outstanding performance
  • Excellent time management skills and detail orientated
  • Marketing workflow and call measurement tracking
  • Ability to drive and execute multiple simultaneous projects
  • Knowledge of social media platforms i.e. Hootsuite – media tools to post


Bilingual Receptionist

Reports to: Inforce Manager
Location: Toronto

Duties will include:
  • Present a positive and professional image of the organization to all visitors, suppliers, inquiries, and other interactions.
  • Appropriately answer and transfer incoming telephone calls to the correct department
  • Manage and maintain the reception area
  • Accurately and within a timely manner, log incoming applications
  • Assist with the preparation of various forms of correspondence
  • Manage the boardrooms reservations
  • Prepare, accept and monitor inbound shipments as necessary
  • Assist with office maintenance duties
  • Provide back-up to the administration team
  • Additional duties as required

  • Fluent in French and English required
  • Strong knowledge of Microsoft Office including Word, Excel, Powerpoint and Outlook
  • Exceptional organizational skills
  • Pleasant and very professional
  • Customer service mindset and ability to work under pressure
  • Detail orientated and highly accurate


Compliance Manager

Reports to: Vice President, Compliance
Location: Toronto

Duties will include:
  • Complete compliance risk assessments to identify vulnerabilities and implement appropriate corrective and follow-up actions
  • Work with colleagues to develop and implement changes to policies, procedures and programs that will serve to improve the organization’s compliance efforts
  • Support the development of processes, tools and resources to support compliance initiatives that align with corporate goals and objectives
  • Collaborate with other departments to direct compliance issues to appropriate existing channels for investigation and resolution
  • Identify potential areas of compliance vulnerability and risk
  • Keep abreast of regulatory developments within or outside of the company as well as evolving best practices in compliance control in the insurance industry
  • Prepare reports for senior management and external regulatory bodies as appropriate and needed
  • Institute and maintain an effective compliance communication program for the organization
  • Work directly with internal and external sales partners to provide compliance support
  • Additional duties as required

  • 5 years demonstrated success in a compliance or Legal role in the life insurance industry
  • Experience working with front line sales brokers
  • Must have Canada wide regulatory knowledge with a demonstrated understanding of regulatory requirements and ability to analyze and interpret legislation related to life insurance and annuity business
  • Strong interpersonal, team and customer service skills to be able to interact and build relationships with all levels of staff including senior management
  • Presentation and training skills
  • Offers creative, innovative solutions and advice on compliance issues to satisfy stakeholder deliverables while maintaining the highest standards of market conduct and compliance
  • Strong analytical skills with a proven ability to collect interpret and analyze data to identify and assess potential or existing compliance issues
  • Highly proactive attitude and use of initiative and independent judgement
  • Quebec regulatory knowledge would be an asset
  • Bilingual (French) would be preferred


Human Resources Business Partner

Reports to: Vice President, Talent Management
Location: Toronto

As part of a small, hands on Human Resources team, you will be joining a growth oriented and entrepreneurial family that is a leader in the life insurance industry.

Working under the leadership of the Vice President, Talent Management, provides advice and counsel to enable leaders to attain their business goals. As a respected advisor to business leaders and employees, develops strategic, proactive and sustainable HR partnerships in support of Canada Protection Plan Inc. goals; and develops and implements pragmatic human resource policies and programs that support the attraction, development, reward and engagement of a diverse range of professionals.

Accountabilities include:
  • Building and sustaining business relationships with Canada Protection Plan Inc. leaders to provide human resources advice, insights and guidance in the areas of recruiting, employee relations, coaching, performance management and the implementation of programs
  • Developing strong working partnerships with assigned business teams and proactively identifying creative Human Resources solutions to support business needs
  • Recommending changes to human resources policies, programs and services to enhance the value of Human Resources to the organization
  • Anticipating the demands of new employment legislation; and advising and educating managers on the relevant application of employment law
  • Administering the group benefits program including the group RRSP/DPSP
  • Providing metrics to inform leaders of trends in human capital management
  • Leading key Human Resources projects
  • Overseeing the Human Resources Management System (HRMS) including bi-weekly payroll; and the value-added delivery of HRMS features
  • Managing the Facilities function including proactive space planning

  • Business degree in Human Resources Management such as business administration, industrial relations, commerce or psychology
  • A CHRP designation considered an asset
  • Minimum 5-7 years of progressive experience in Human Resources within financial services organizations; and established business partnerships within a technology group an asset
  • Understanding and knowledge of relevant Canadian legislation including, but not limited to: Employment Standards, Human Rights, Privacy, Employment & Pay Equity, AODA, and Occupational H&S Act
  • Proven ability to cultivate effective working relationship with peers, business stakeholders and service providers
  • Excellent verbal and written communications skills including meeting facilitation and presentations; and the ability to communicate complex topics and concepts in a clear and practical manner to diverse stakeholders
  • Strong analytical skills with a preference for metrics and data-driven decision making to support business decisions
  • Effective time management and organizational skills; ability to work within deadlines and ensure that deliverables are met
  • Strong interpersonal and leadership skills to connect with business stakeholders
  • Excellent negotiation and conflict resolution skills
  • Personal integrity, objectivity and strong work ethic
  • Proven commitment to professional development and learning
  • Experience working with HRIS is an asset; excellent computer skills including MS Office and in particular Excel


Retention Specialist

Reports to: Vice President, Business Solutions & Operations
Location: Toronto

Duties will include:
  • Focus on conservation of existing policies—contact clients regarding premium overdue notices, NSFs, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails)
  • Identify cross-sell and up-sell opportunities and provide the information to sales team
  • Provide reporting, maintaining records, track successful retention
  • Provide front-line exceptional service and problem resolution to call center clients
  • Additional duties as required

  • Excellent phone communication skills
  • Customer service oriented and sales driven
  • Life insurance sales experience or life insurance sales support experience is a must
  • A valid Ontario license is an asset
  • Team player with a positive attitude
  • Strong ability to handle multi-tasks
  • Problem solving ability
  • Familiarity with MS Office (Outlook, Word, and Excel)


Bilingual Case Manager

Reports to: New Business Manager
Location: Toronto

Duties will include:
  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)


Bilingual Licenced Insurance Advisor

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:
  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent


Bilingual Client Support Specialist – Level 2

Reports to: Manager, Inforce Services
Location: Toronto

Duties will include:
  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must


Bilingual New Business Administrator

Reports to: Manager, New Business
Location: Toronto

Duties will include:
  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)


At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.