Are you looking to be part of a continually growing and dynamic company that is a leader in the life insurance industry?

Would you like to make a difference with the customers we serve?
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We are driven to excel and our employees reflect this passion. Our company values include shared collaboration, career development and a friendly and open work environment. Canada Protection Plan offers this and more.
We are looking for talented individuals, experienced or recent graduates who want to be part of a dynamic team.

Employees Enjoy:

  • Employee benefits including medical, dental, life insurance for you and your dependants
  • Retirement saving matching (Group RRSP)
  • Corporate rate gym membership
  • Referral program
  • FREE parking
  • Family oriented work environment
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Senior Claims Adjudicator (Bilingual)

Reports to: Claims Manager
Deadline for submission: May 25, 2018

Job Description:
As a Member of the Claims Service team this position is responsible for the assessment and payment of death claims while adhering to all regulatory and policy contract provisions.

Duties will include:
  • Responsible for the adjudication of death claims: collects and reviews all relevant information to determine legitimacy, eligibility and benefit amount payable
  • Performs all required calculations and ensures all activities are in compliance with legal and TPA client’s standards
  • Communicates verbal and written information as appropriate to those with a need to know. Ensures information is clear, accurate and consistent with all legal, privacy, confidentiality and company standards
  • Follows through on all outstanding items in a timely basis as per service level agreements. Commitment to take ownership and to resolve client issues and concerns to the satisfaction of the client and business unit
  • Refers questionable/contentious claims to management and/or TPA client for evaluation as needed and provide recommendation for actions
  • Maintains and updates all applicable system records
  • Other duties as required

  • Minimum 3 years’ experience in individual life insurance adjudication including the investigation and detailed reporting of life insurance claims
  • Demonstrated mathematical aptitude and strong data analysis skills with attention to detail and accuracy
  • Understanding of Canadian Life insurance products and applicable insurance laws
  • Good verbal and written communication skills to effectively communicate with internal and external customers/partners and vendors
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Pursuing ALHC, FLMI or ACS
  • Must be able to work independently with little supervision in a team environment
  • French is a definite asset


Insurance Verification Specialist

Reports to: Manager, New Business
Location: Toronto

Duties will include:
  • Make outbound calls and process new insurance applications in a timely manner ensuring accuracy of data entry and communication of information in order to facilitate a smooth transition for the client
  • Re-verify insurance eligibility and benefits for all clients on a standard schedule
  • Ensure all client records are accurate, complete, compliant, current, and managed
  • Complete other duties as assigned

  • Strong communication skills, both written and oral in French and English
  • Excellent customer service skills demonstrating patience and empathy
  • Call center experience or customer service experience within the financial services industry is an asset
  • Demonstrated product knowledge within scope of duties
  • Detail oriented
  • Proven ability to meet deadlines and work under pressure
  • Team oriented attitude
  • Proactive and self-motivated
  • Enthusiastic team player with a positive attitude
  • Must be available to work a variety of shifts, including evenings and weekends


Broker Sales Representative

Reports to: Manager, Inside Sales
Location: Toronto

Duties will include:
  • Proactively call brokers and follow up on business leads through outbound calls
  • Warm call, direct email, and perform other lead generation activities
  • Persuade and confirm interest with potential brokers to sell our products
  • Obtain or validate broker business information
  • Enter information and set tasks and activities into CRM
  • Explain products and services in detail
  • Provides follow up calls to ensure maximum reach on prospective leads
  • Supports organization image and brand through exceptional phone demeanor

  • Outgoing, proactive, persuasive and energetic attitude
  • Good listening skills
  • One year of telemarketing/phone sales experience, preferably in a financial services setting
  • Experience using CRM/sales software preferred
  • Excellent verbal communication skills
  • Bilingualism (French) is an asset
  • Professional phone manner
  • Ability to organize own workload with excellent time-management skills
  • Highly motivated, driven and results oriented, with the ability to thrive in a fast-paced work -environment
  • Hours of work will vary
  • Must be in their current role for a minimum of 12 months and satisfactory performance


Salesforce Administration Analyst

Reports to: Distribution Marketing Manager
Deadline for submission: May 25, 2018

Job Description:
The Salesforce Administration Analyst will be an integral part of the support structure for our dynamic national sales team. This person will learn our Salesforce environment to perform day-to-day maintenance and updates, train users, serve as “go to” support person for new and existing users, promote user adoption, monitor data quality, test user experience and carry out administrative tasks.

The incumbent will optimize the mix of administrative, analyst and developer tasks with the primary objective of enhancing the effectiveness of the sales and marketing team.

Duties will include:
  • Provide first level Salesforce end-user support, such as access issues, data issues, and system functionality questions
  • Manage 100+ user license profiles and roles, customize objects, fields, record types, page layouts and validation rules
  • Liaise with IT security, and implement and govern security related to profiles, permission sets, roles, sharing settings and login access policies
  • Manage role hierarchy and account assignments to ensure proper alignment
  • Regularly perform database de-duping and cleanup procedures
  • Prepare data files and upload data into using data loader
  • Manage and create complex workflow rules, validations, and triggers
  • Log and track identified system problems through resolution
  • Train new and existing users
  • Assist in evaluating and implementing new features and third party applications
  • Design, build and test enhancements in a Sandbox, then deploy Change Sets from the Sandbox to the Production system
  • Contribute to projects that involve the API between SFDC and other internal databases
  • Keep abreast with new features and functionality and provide continuous Sales team process improvement recommendations to drive greater efficiencies
  • Develop and maintain customized reports and dashboards
  • Provide data, analyses, modeling, and reporting to support sales operations, sales management, sales support and marketing
  • Detect emerging customer or market trends and help determine how the business can meet those opportunities and challenges to drive greater sales success

  • Completion of post-secondary education in Business, Information Systems, Finance, Marketing or similar field
  • Certified Administrator and minimum of two (2) years of experience or combination of education and Salesforce experience
  • Minimum one (1) year of experience in Sales or Sales Operations, preferably in Financial Services
  • Experience with Sales Cloud, Marketing Cloud, and Service Cloud
  • Demonstrated experience managing Sales Cloud implementation, adoption and roadmap, particularly in a changing web/portal environment
  • Proficiency in SFDC-related tools (Data Loader, Workbench, IDE, Dev Console)
  • Some understanding of APEX code and SQL statements
  • Strong business acumen, problem solving and analytical skills
  • Meticulous attention to detail
  • Proven experience analyzing and resolving complex processes or technical issues
  • Experience in end-to-end ownership of applications, from inception through post-deployment support and iterative enhancement
  • Excellent verbal and written communication, including the ability to present and organize large amounts of data in a way that can be consumed by leadership to make business decisions
  • Able to interface effectively and establish quick credibility with all levels of the organization
  • Able to manage multiple priorities with quick turnarounds
  • Proficient in use of Microsoft Office products, including Excel and Power Point


Claims Manager (Bilingual)

Reports to: Senior Operations Manager
Location: Toronto
Deadline for submission: May 18, 2018

Job Description:
Reporting to the Senior Manager Operations, the Claims Manager ensures the efficiency of the life claims operations, by providing timely and accurate claims service in both official languages, in a cost-effective manner, and in accordance with business practices and procedures.

Duties will include:
  • Providing management and adjudication oversight to individual life claims for non-medical life and term products
  • Handling escalated communications with beneficiaries and their representatives
  • Reviewing claims trends and generating continuous improvement opportunities
  • Serving as key liaison with the Underwriter
  • Acting as a key contributor on various claim processes and provide coaching to team
  • Ensuring compliance to policies and service standards
  • Provide monthly/weekly claims reports

  • Fluent in French and English
  • College/University diploma and 5 years of related experience (Minimum 2 years in management)
  • Extensive knowledge of Canadian Life insurance products and applicable insurance laws in a claims environment
  • Exceptional verbal and written communication skills
  • Critical thinking, customer service skills, time management, problem solving, decision-making, interpersonal skills and adaptability/flexibility
  • Proven team player with a high level of professionalism and integrity


Retention Specialist

Reports to: Vice President, Business Solutions & Operations
Location: Toronto

Duties will include:
  • Focus on conservation of existing policies—contact clients regarding premium overdue notices, NSFs, lapsed policies and cancellations
  • Accurate and timely processing of retention inquiries (inbound calls, mail and emails)
  • Identify cross-sell and up-sell opportunities and provide the information to sales team
  • Provide reporting, maintaining records, track successful retention
  • Provide front-line exceptional service and problem resolution to call center clients
  • Additional duties as required

  • Excellent phone communication skills
  • Customer service oriented and sales driven
  • Life insurance sales experience or life insurance sales support experience is a must
  • A valid Ontario license is an asset
  • Team player with a positive attitude
  • Strong ability to handle multi-tasks
  • Problem solving ability
  • Familiarity with MS Office (Outlook, Word, and Excel)


Bilingual Case Manager

Reports to: New Business Manager
Location: Toronto

Duties will include:
  • Ordering and reviewing underwriting requirements, including Exams, Paramedicals, Supplemental Forms, and other medical requirements as per Underwriting
  • Maintaining and managing a high volume of follow-ups on a daily basis
  • Responsible for releasing (settling policies) policies to issue
  • Managing all pending issues in order to meet or exceed production targets
  • Conduct follow-ups via phone, emails and/or faxes on all outstanding requirements (Amendments, policy receipts, ensure policy is placed within specified timeframe)
  • Review and verify all applications and phone verifications for completeness and accuracy
  • Other duties as required

  • Strong knowledge of life insurance products
  • Experience as a case manager or similar role is a must
  • Results orientated and the ability to learn quickly
  • Attention to detail and accuracy
  • Ability and willingness to support the team accomplish its team goals
  • Ability to prioritize and accomplish multiple tasks simultaneously in a fast-paced environment
  • Strong team building skills
  • LOMA designation an asset
  • Bilingual (French & English)


Bilingual Licenced Insurance Advisor

Reports to: Vice President of Business Solutions
Location: Montreal

Job Description:
Canada Protection Plan is looking to hire a full-time Licensed Insurance Advisor (LIA) for our Montreal call centre. LIAs will be provided with qualified leads and all of the tools, training and support to become successful.

Key Responsibilities:
  • Convert inbound phone calls and make outbound phone calls and meet the life insurance needs of our clients.

  • Provincial Life and Accident & Sickness licenses, Licensed in Quebec a must
  • Fully Bilingual (French & English, written and oral)
  • Experience working in a call center (preferred)
  • Successful sales background
  • Able and willing to follow scripts and regulations
  • Ability to work independently and with a team
  • Post-secondary school graduate or equivalent


Bilingual Client Support Specialist – Level 2

Reports to: Manager, Inforce Services
Location: Toronto

Duties will include:
  • Provide excellent customer service to clients and brokers via Phone and e-mail
  • Take Inbound calls and make out outbound calls
  • Be able to handle all basic customer service transactions and handle escalations and questions from entry level team
  • Process complicated inquiries, transactions and policy changes within service level parameters such as:
    • Beneficiary changes, ownership changes, collateral assignments
    • Record power of attorney requests plus complete public guardian assignments
    • Handle Bankruptcy trustee inquiries
    • Process reinstatement
    • Policy cancellation and Cash Value Surrenders
    • Smoker changes
    • Rider changes
    • Term policy conversion inquires and changes
  • Provide job shadowing and training support as required
  • Other duties as required

  • Excellent customer service skills demonstrating patience, diplomacy and empathy balancing the interests of the organization
  • Excellent phone skills
  • Knowledge and experience on complex life insurance policy changes and transactions
  • Demonstrated depth of product and business process knowledge within scope of duties
  • Detail orientation
  • Proven ability to meet deadlines and to work under the pressures of multi-tasking
  • Team oriented attitude and technical coaching experience an asset
  • Relevant call center experience or customer service experience within the financial services industry
  • LOMA courses beyond Level I pursued up to and including FLMI
  • French is a must


Bilingual New Business Administrator

Reports to: Manager, New Business
Location: Toronto

Duties will include:
  • Review and verify individual life insurance applications
  • Evaluate new and renewal applications to determine level of coverage and premiums using pre-set guidelines and other referencing materials
  • Perform quality checks to ensure compliance with government regulations related to licensing, errors and omissions, and money laundering
  • Communicate with brokers for outstanding requirements and other coverage options
  • Adjust premiums or coverage according to the underwriting guidelines as requested
  • Enter/edit application information with speed and accuracy
  • Scan and file of each application in to internal software systems
  • Process payments and balance for banking
  • Other duties as required by the business

  • Excellent data entry skills
  • Typing speed of 60-70 wpm
  • Proficient in Microsoft Office applications
  • Strong team player
  • Able to multi task in a fast paced, high volume work environment
  • Demonstrated problem solving and analytical skills
  • Highly organized and efficient
  • Excellent customer service skills
  • Fluent in French and English (Written and Verbal)


At Canada Protection Plan Inc. & TPA Outsourcing Inc., we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a diverse workforce and we are an equal opportunity employer.

If you require any accommodation, we will work with you to meet your needs.